Melissa Whitten

Why is customer engagement so important?

For many industries, providing clients with the best final product or service requires them to work collaboratively with your team. Fully engaged clients bring in 23% more revenue than their less involved counterparts. They’re also more likely to be satisfied with your services because they had an active role in shaping them.

Meeting clients’ needs is the number one goal of successful businesses. For many companies, meeting those needs involves a significant amount of client interaction and collaboration. The processes and software you use to collect information from clients are just as important as the final product or service you provide them. Onehub was created with these needs in mind, and our platform consistently wows clients with its user-friendly interface, top-notch security, and robust functionality.

In the realm of bad jobs, there are two major types. There are bad jobs that simply aren’t a good fit for the employee, and then there are toxic jobs that aren’t a good fit for anyone.

Toxic work culture is more than employees occasionally suffering through a groan-inducing annoyance. It’s a distressing environment characterized by poor leadership, high turnover, ineffective communication, employee burnout, and bullying or harassment.

With online shopping at a near all-time high, it’s no surprise that ecommerce brands are seeing a large influx of new shoppers. But with new customers comes an influx of questions. Even if your product detail pages contain a wealth of information, shoppers may still be deterred from purchasing if outlying questions aren’t answered.

There are over 24 million ecommerce sites today. Consumers have so many choices, and it’s simple for them to compare products online. Product ratings give your business the advantage it needs to stand out online from the competition and increase conversions.

Ratings are the fastest way to convey a product’s quality. A simple glance at a star rating provides consumers with powerful social proof, reassurance that others value this product.

The coronavirus pandemic has changed the way many companies interact with their clients and partners. Whether you’ve moved from a brick-and-mortar store to online sales or switched to zoom meetings with clients instead of an in-person visit, you’ve added some physical distance in your business relationships.

Humans are social creatures, and we put a lot of value in our peers’ recommendations and experiences. In the past, reviews about products or services have come from word of mouth. While that’s still an essential aspect of marketing, our digital era has put online reviews in the spotlight.

What is onboarding?

Onboarding is the in-depth process of integrating new employees into your organization. New hires go through an initial orientation phase that includes completing HR paperwork, taking a tour of the office, and meeting the rest of the team. The next step is about detailing your company’s policies and culture, aligning performance expectations, and providing any training or support needed for the employee to succeed.

Design thinking is a methodology for creative problem solving. It’s popular among prominent businesses such as Nike and Starbucks because the process fosters a sense of teamwork, empathy for the end-user, and outside-the-box thinking.

What’s the difference between a record and a document?

All business records are documents, but not all business documents are records.

Think of business records as historical documents. Their purpose is to keep an account of important details about your business, employees, and finances.

Encouraging employees to boost their productivity is a huge point of focus for most companies, and it’s not just about the bottom line anymore. When your employees can optimize their work processes, projects get done faster and with much less stress.

Employee burnout is real, and focusing on organization and productivity can offset burnout and lead to happier employees. Optimizing work productivity is a very personal process, but you can help your team find what works best for them.

Customers have more choices than ever before, and competition among brands is fierce. To stand out, companies need to provide an excellent customer experience in addition to a great product or service.

A Client Portal is an effective way to create this experience. It’s essentially a login area on your company’s site that leads to a secure digital storage and file-sharing Workspace. Within this Workspace, you upload the information you want your clients to be able to access.

We’ve all been using digital platforms long enough for logging in via a password to become second nature. As we’ve become more and more accustomed to this authentication method, two things have happened. We’ve become lazy with our passwords, either making them too simple or reusing them, and hackers have invented dozens of ways to steal our credentials.

Tired of digging through an endless sea of folders and files to find that one document you need? You’re not alone. Your employees are right there with you.

Employees spend about 19% of their workweek searching for information. That’s a big chunk of time, and as we all know, time is money. In addition to costing your company money and stressing out your employees, a poor file structure can jeopardize the security of your files and make onboarding new hires a messy process.

The holiday season is a fun, festive time of year. It’s also one of the busiest times of the year. Between the cooking, cleaning, shopping, and decorating, it’s easy to lose sight of the reason for the season. At PetPlate, we believe the holidays should be about spending more quality time with your family, pup included. In this post, we’ll share ideas on how you can do that — even if it’s cold and snowy outside.